Shipping and Delivery
We understand you wouldn't be happy to see surprisingly high shipping cost at checkout. Therefore, we offer free shipping for all non bulky products to Australia metro areas. We also make sure our shipping charges are low and reasonable, even for bulky items, to those rural/regional areas.
Delivery & Tracking
We have two warehouses (Melbourne and Perth) dispatching your orders in 24 hours from whichever warehouse with stock and is closer to your delivery address.
Please note that deliver to PO BOX address is available for products below 22kg and 1M length. Please make sure you have provided a correct street address during checkout on products of excessive size.
Please include your VALID address and contact number on the delivery address. Additional charges may apply on returned items for non-delivery due to wrong/invalid address.
Please allow 2 to 12 business days for product to arrive. We highly recommend providing an answerable contact number and email address as we do make call to follow up item delivery status. To make sure you're covered by our delivery partners, please monitor parcel status and make your lost parcel claim within below time frame:
- No scan event update for 30 days;
- "Delivered" status for 14 days.
Your item will be sent via Australia Post or courier depending on its size and weight.
If you are not at home during normal business hours (9am – 5pm), you will receive a card indicating the item is required to be picked up from a local depot. A signature is required for collection with a valid photo ID.
A re-delivery fee will be charged to you for items that are returned to our warehouse due to incorrect address or failure to collect from local depot.
Delivery is not available on weekends, public holidays or after business hours.
Please note a re-delivery fee will be charged to you for items that are returned due to incorrect address or failure to collect from local depot.
We aid to provide door to door delivery for every customer. However, buyers in remote areas may be required to collect item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.
We have two warehouses for pickup. Please send us a message if wish to pick up and we will confirm if the item is available at local warehouse for collection.
All the orders are trackable and tracking information will be supplied as soon as we dispatch the orders.